PRIMACESS Safeguard is a series of initiatives that safeguard your hard-earned money and savings from financial crime and fraud. To do this we need to ensure the information we have about you is correct, so we will:

• review all our customer accounts to check we have all the details we need
• be in touch if we need you to confirm, update or provide new information

How does PRIMACESS Safeguard help me?

In a world that's more connected than ever, there's an even greater need for security. Our global systems are best able to provide you with world-class protection against financial crime when we have your most up-to-date information.
 

If you need more information:

• visit the PRIMACESS Safeguard FAQs
• download our PRIMACESS Safeguard brochure
  

For every type of account, you can find what you need to know below. Simply choose your type of account to find out how PRIMACESS Safeguard will affect you.

How will I know if I need to update my account?

If you receive a letter, it will explain the steps you need to take. We'll only ask you to go into a branch if you need to.

I've been asked for identification. Which are suitable?
Your passport or driving licence are best. You can find a full list of ID we accept here.

What proof of address do you need?
Driving licence and utility bills are the most common proof of address. You'll find a full list of acceptable proof here. Remember, your documents will need to be certified copies.

As an overseas customer, what shall I do next?

You will have received a letter. We'll follow this up with a phone call to run you through the process.

Which nationality identification will you accept?
We need to see a certified original copy of your passport or national identity card. You can find other accepted ID here.

What proof of address will you accept?
We will need to see your overseas driving licence, utility bill or a non-PRIMACESS bank statement. You can find a full list of what's acceptable here.

Who can certify my documents?
Your local bank, the US Embassy or Consulate, or a lawyer. Find out more.

I usually bank through my Relationship Manager. Will they be in touch?

Yes, they will contact you directly. If you don't have a specified Relationship Manager, you will receive a letter that will explain what we need you to do.

What identification do I need to show?
Your passport or driving licence is preferred. Find a full list of accepted ID here.

What proof of address can I give?
Driving lience and utility bills are the most common proof of address. You'll find a full list of those we accept here. Your Relationship Manager will talk you through how to certify your documents.